CARSTYLUS

Effective October 22, 2026

Refund policy

How to request help or a refund for a Carstylus digital product.

The shop is currently in prelaunch. Purchases and preorders are not available.

1. Current availability

All products currently displayed in the shop are coming soon. We are not taking payments or preorders, so no purchase is required to explore the listings.

2. Requesting a refund after launch

For a purchase completed through Paddle, request a refund at Paddle buyer support, or email aaron@carstylus.com so we can help with the order. Include the purchase email, product name, order reference and a short explanation of the issue. Do not include your full card number.

You may submit a refund request within 14 days of purchase for consideration under Paddle’s refund policy. This request window is not an unconditional money-back guarantee. Paddle determines eligibility under its policy and applicable law; mandatory consumer rights and any additional rights expressly provided for a released product remain protected.

3. Faulty, inaccessible or incorrectly described products

Please contact us if a download cannot be accessed, a file is corrupt, an order was duplicated or a product materially differs from its description. We can investigate, provide help or a working replacement where appropriate, and assist with a refund request. Any statutory remedies available to you remain in effect, including where an issue is reported after 14 days.

4. Digital-content withdrawal rights

Some locations give consumers withdrawal or cancellation rights. These may be affected by an express request for immediate digital delivery and acknowledgment of the resulting loss of withdrawal rights, where the law permits this. Downloading a product does not remove rights that cannot legally be waived. The applicable checkout disclosures, Paddle policy and local law determine your rights.

5. Processing approved refunds

Paddle handles approved refunds for purchases where it is merchant of record. Refunds are normally returned through the original payment method; the time before funds appear depends on Paddle and the payment provider. A refund may end access to paid delivery or support entitlements associated with the order. Rights already granted under an applicable open-source software license remain governed by that license. Statutory rights are not limited by this policy.

6. Contact

Product and order assistance: aaron@carstylus.com
Carstylus is operated by Studiowalker LLC.